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The purchase of a hockey stick is a pretty expensive investment and therefore you may expect a good quality product in return.  Furthermore a hockey stick will most likely wear off (because of the contact with artificial grass) and have game damage (stick/ball contact and stick/stick contact). While assessing your claim, we will always take into account the fact that the damage could’ve been caused by a manufacturing fault or by game damage or by wearing.  In the case of game damage and wearing your guarantee won’t be applicable.

Most manufacturers give a two months guarantee on their hockey sticks, this guarantee is also applicable for manufacturing faults. We Hockey-webshop.com prolong this standard guarantee period with 1 month which always allows you to have a minimum of 3 month full guarantee on your hockey stick.  This does not mean that after the 3 months the guarantee expires. We find it necessary that after this period another form of guarantee should apply.

We have established the following as a guideline of our guarantee assessment:

Month 1 and 2                    Full manufacturing guarantee

Month 3                               Prolonged guarantee by Hockey-webshop.com

Month 4 and 5                   Guarantee based on the assessment by  Hockey-webshop.com.

The damage on the stick in combination with the present wear and tear gives us a good representation of how the stick has been used and whether the damage has been caused by a manufacturing fault.

Month 6 t/m 10               Guarantee based on the assessment by  Hockey-webshop.com.

(maximum  refund is 50% of the purchase value)

The damage on the stick in combination with the present wear and tear gives us a good representation of how the stick has been used and whether the damage has been caused by a manufacturing fault.